Thursday, March 02, 2006

I got this e-mail
(over a month ago)

Date: Fri 20 Jan 10:19:28 CST 2006
From: "John ...
Subject: Fw: Actual Calls to Help Center
To: Jim ...
----- Original Message -----

From: Mike ...

To: undisclosed recipient
Sent: Friday, January 20, 2006 8:48 AM
Subject: Actual Calls to Help Center

Tech support: What kind of computer do you have?
Female customer: A white one.
===============
Customer: Hi, this is Celine. I can‘t get my diskette out.
Tech support: Have you tried pushing the button?
Customer: Yes, sure, it‘s really stuck.
Tech support: That doesn‘t sound good; I‘ll make a note.
Customer: No .. wait a minute... I hadn‘t inserted it yet... it‘s still on my desk... sorry....
===============
Tech support: Click on the ‘my computer‘ icon on to the left of the screen.
Customer: Your left or my left?
===============
Tech support: Good day. How may I help you?
Male customer: Hello... I can‘t print
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don‘t start getting technical on me! I‘m not Bill Gates, you know!
===============
Customer: Hi, good afternoon, this is Martha, I can‘t print. Every time I try, it says ‘Can‘t find printer‘. I‘ve even lifted the printer and placed it in front of the monitor, but the computer still says he can‘t find it...
===============
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah...................thank you.
===============
Tech support: What‘s on your monitor now, ma‘am?
Customer: A teddy bear my boyfriend bought for me at the 7-11.
===============
Customer: My keyboard is not working anymore.
Tech support: Are you sure it‘s plugged into the computer?
Customer: No. I can‘t get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK
Tech support: Did the keyboard come with you?
Customer: Yes
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there‘s another one here. Ah...that one does work...
===============
Tech support: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
===============
Customer: I can‘t get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I‘m sure. I saw my colleague do it
Tech support: Can you tell me what the password was?
Customer: Five stars.
===============
Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That‘s not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.
===============
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
===============
Tech support: How may I help you?
Customer: I‘m writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter ‘a‘ in the address, but how do I get the circle around it?
===============

brings up a task list in the middle of the screen.
Now type the letter "P" to bring up the Program Manager."
Customer: I don‘t have a P.
Tech support: On your keyboard, Bob.
CustoA woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: "No, my desk is next to the door, but that is a good point.
The man sitting in the cubicle next to me is under a window, and his printer is working fine"
===============
And last but not least...
Tech support: "Okay Bob, let‘s press the control and escape keys at the same time. That
brings up a task list in the middle of the screen.
Now type the letter "P" to bring up the Program Manager."
Customer
: What do you mean?
Tech support: "P"....on your keyboard, Bob.
Customer: I‘M NOT GOING TO DO THAT!

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